How can we help?
Answers to common questions about ChessMate: Chess AI & 2 Player. Still stuck? Tap Contact support in the app’s Settings, or email kidsproapp@gmail.com.
Do I need an account?
No. ChessMate has no account, so there is no sign-up, password or login to recover. Open the app and play.
Does it work offline?
Yes. Every game mode, lesson and puzzle works without a connection. The internet is only used to open links and the store’s rating dialog.
Can you restore my progress?
No. Games, coins and progress are stored only on your device and we hold no copy. Deleting the app or changing phones can lose them, and we can’t bring them back.
How do coins work?
You earn coins by playing: daily login, puzzles, lessons and wins against the AI. Spend them on extra hints and undos, an extra life in Puzzle Rush, streak freezes, and premium boards and piece sets. Coins can’t be bought.
Are there ads or purchases?
No. This version of ChessMate has no ads, no subscriptions and no in-app purchases. Everything is included for free.
How do I change the language?
Open Settings and choose Language. ChessMate is available in 17 languages. The privacy policy and terms are provided in English.
Not getting the daily puzzle reminder?
Open Settings, go to Reminders and turn on Daily puzzle reminder. If it is blocked, turn on notifications for ChessMate in your phone’s settings. The reminder skips days when you have already solved the puzzle.
Is the app slow or hard to read?
Open Settings, go to Sound and look and turn on Reduce glass effects. Restarting your device and updating to the latest version from your app store can also help.
Why does my iPhone ask about Photos?
If you choose Save Image in the share sheet, iOS asks once for permission to add that picture to Photos. ChessMate never reads your photos.
How do I delete my data?
Delete the app. That removes everything it stored on your device. We don’t receive your data, so there is nothing to delete on our side.
Reporting a problem? Tell us your device model, its system version and what happened, so we can look into it faster.
Contact us
Questions? We’re happy to help.
- kidsproapp@gmail.com
- Company
- KidsPro World LLC
- Mailing address
- 30 N Gould St Ste R, Sheridan, WY 82801, USA
Please put “ChessMate Support” in the subject line. We usually reply within 24-48 hours and answer formal data-rights requests within 30 days.
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